Treatment Evaluation Form

First name

Last name

Email

Was it easy to navigate around the website? Do you have any suggestions?

Was the booking system easy to use? Did you have any issues?

How were you greeted when you arrived? (Did they know your name, ask for your name or just asked you to take a seat)

Was the person friendly? Were they smiling?

Did you feel welcome?

Were you offered a drink of water?

Were the instructions to the toilet clear? Wellington Only.

Was the bathroom clean and tidy? If not what could be improved? Wellington Only.

Were there any unpleasant or strong odors coming from the toilet or adjacent staff room? Wellington Only.

Did the toilet have plenty of paper towels and toilet paper? Wellington Only.

Yes

No

NA

Was the waiting area clean and tidy?

Yes

No

Did the treatment start on time?

Yes

No

If it was late did the staff member apologies and explain why and how long you needed to wait?

Was the beauty room clean and tidy? What could be improved?

Was the bed clean and tidy? Was a bed protector used?

Was it easy to get onto the bed? If not did the beauty therapist offer you any assistance?

20. Was the room temperature comfortable?

Yes

No - Too Cold

No - Too Hot

Did the beauty therapist ask if you had any health issues they should know about?

Yes

No

Were you given enough time to change and did you have to wait long for the beauty therapist to return

22. Did the therapist ask if it was your first time?

Yes

No

Were you asked about the type of treatment you want? Hot Wax or Sugaring?

Did they tell you about the benefits of sugaring?

Yes

No

Did they explain the procedure?

Did they ask if you wanted to listen to any particular music during your treatment?

Yes

No

What else did they say during the treatment? Did they make you feel comfortable and relaxed?

Were you offered any products? In particular ingrown hair prevention serums. If so what was offered?

Did the beauty therapist use powder during the treatment?

Yes

No

Did the beauty therapist use gloves?

Yes

No

Did the beauty therapist use a mask?

Yes

No

Did you feel that the beauty therapist was professional and friendly throughout the treatment?

Yes

No

If not please explain why.

Did the beauty therapist explain after wax care once your home?

Did the beauty therapist use tweezers?

Yes

No

Did the beauty therapist use baby wipes to cool the waxed area after it was waxed?

No

Yes

Did the beauty therapist give you a mirror to examine the area waxed and asked if you are happy with the results?

How would you describe the results of the waxing?

Did the beauty therapist say that if you spot anything at home we missed to call back and let us know so we can fix it for you?

Yes

No

When paying were you asked to rebook?

Yes

No

Was the payment process easy and quick? Use your voucher.

Yes

No

If payment wasn't easy what went wrong?

Did the therapist at any point ask you to provide a review on Google or social media?

Yes

No

Was the overall experience a pleasant one? Please provide a short summary.

Did you feel that the beauty therapist was skilled friendly and competent?

Any other comments or observations you would like to add not covered above would be appreciate.

Date

Reference Number